Privacy Policy

Junk Relief Junk Removal Service

This Privacy Policy describes how Junk Relief Junk Removal Service ("we," "us," or "our") collects, uses, and discloses your information when you use our website, submit a form, or otherwise communicate with us. It also explains your privacy rights and how the law protects you. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you use our website or contact us, we may collect personally identifiable information that can be used to contact or identify you, including:

  • First and last name
  • Phone number
  • Email address
  • Service address, city, or location details
  • Details you provide about your service needs in a form or message
  • Consent records, including the date, time, and IP address associated with a form submission

We also automatically collect usage data when you visit our website, such as your device type, browser, pages visited, and the duration of your visit.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To respond to your quote requests, questions, and support inquiries
  • To schedule estimates and complete jobs you have requested
  • To contact you by phone, email, or text message regarding your service
  • To send you marketing communications, where you have given consent
  • To improve our website, services, and customer experience
  • To comply with legal obligations and enforce our agreements

SMS Communications and Opt-In Consent

When you opt in to receive text messages from Junk Relief Junk Removal Service by checking a consent box on our website form, we collect your phone number, name, and the consent record (including timestamp and IP address).

We use this information to send you only the categories of messages you consented to:

  • Marketing messages — promotions, special offers, and updates.
  • Non-marketing transactional messages — appointment confirmations, reminders, customer support updates, and service-related follow-ups.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS consent are used solely by Junk Relief Junk Removal Service.

You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of any purchase.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited situations:

  • Service providers: With vendors who help us operate our website and business (for example, hosting or scheduling tools), who are required to protect your information and use it only to perform services for us. As stated above, SMS opt-in data and consent are never shared with third parties or affiliates for marketing purposes.
  • Legal requirements: When required to comply with a legal obligation, respond to lawful requests from public authorities, or protect our rights, safety, or property.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of our website may not function properly without them.

Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal requirements
  • Opt out of marketing communications at any time, including text messages (reply STOP) and emails (use the unsubscribe link)

To exercise any of these rights, contact us using the information below.

Links to Other Websites

Our website may contain links to third-party websites that we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date below will be revised. Changes are effective when posted. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

  • Junk Relief Junk Removal Service

This Privacy Policy was last updated on May 13, 2026.